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Terms & Conditions


[ Ordering Methods ]

Online Order

Please order from our website http://freshin.com.hk/

  1. Please go to “Member Register” to register as our member, then add products to shopping cart.
  2. After shopping, please go to shopping cart again to double check the products ordered, then “Check out” and enter delivery address.
  3. Please check if you have received the order confirmation email from us to ensure order has placed successfully. We will contact you to arrange delivery.


Order by Phone

Please call us at 27302025 to place order. 


Order by Fax/Email

Please fill the order form and fax to us at 27303024 or email to us at 


We will contact you shortly to confirm delivery date and time. If customers did not receive delivery date confirmation, please contact our customer service before 17:00 (Mon to Fri) before 12:00 (Sat).



Delivery Area: 

  1. HK Island, New Territories, Kowloon, Tung Chung – Mon – Sat) (except Public Holiday)
  2. Discovery bay – Wednesday (except Public Holiday)

Delivery time: 10:00-17:00

When inclement weather conditions occurred such as typhoons, rain storm warnings are being hoisted. Delivery service will be ceased and a new delivery time will be arranged accordingly.



[ Delivery Charge ]

  1. Free Delivery will be offered for every single purchase of $1200 or above.

  2. $100 additional fee will be charged for any purchased which under $1200.



[ Terms ]

  1. Order should be placed in 2 working days in advance.
  2. All the Air-flown items order are required to be placed on/before Wednesday for delivery on the following Thursday.
  3. All pictures are for reference only, actual product in real will be taken as standards.
  4. All prices are effective as from 1st August 2016.
  5. All prices are subject to a suitable adjustment in accordance to the exchange rate fluctuation without prior notice.
  6. FreshIN reserves the right to amend the terms and conditions without prior notice.
  7. All rights are reserved by FreshIN.



[ Facebook Page]

Customers are welcome to leave message at our Facebook Page or like our Facebook to receive latest promotion information:





[ Payment Method ]

  1. Cash on delivery
  2. Bank transfer
    Bank Account Name: Lordly Company Limited 
    Bank Account Number: Hang Send Bank: 205-138100-001 Hang Seng Bank
    Citibank: 155-33492 Citibank
    Please email (info@freshin.com.hk) or fax (27302024) us the payment receipt, order number and customer information after payment.

** If customers choose bank transfer, please settle payment after receiving order confirmation phone call from us. **


[Cooking Video] 

Contact Number

(852) 2730 2025


Fax Number

(852) 2730 2024

Customer Service



9th Floor,
Chung Fung Commercial Building
10-12 Canton Road, Tsim Sha Tsui
Kowloon, Hong Kong


Business Hour

9am To 6pm (Monday to Friday)

9am To 1pm (Saturday)

Closed (Sunday & Public Holiday)




© 2016 www.freshin.com.hk by Lordly Company Ltd.